Troubleshooting Allstate Milewise Device Problems

Troubleshooting Allstate Milewise Device Problems

One of the most common Allstate Milewise device problems is the dongle (plugin) failing to record your data or taking inaccurate data about your driving. You can fix this issue by reinstalling the Allstate Milewise device in your car, checking for electrical faults with your car, or resetting your Allstate Milewise mobile app.

I was excited to switch to the Allstate Milewise program because of the program’s potential to save on my insurance premiums. My work commute is only 2 miles each way, so the thought of lowering my insurance costs was amazing. I installed the Milewise device in my car and smartphone after carefully reading the instructions (or so I thought!). I drove as usual over the next few days and anticipated lower insurance costs. But after a week, I discovered that nothing had been recorded because I had missed a wire while installing the device. My initial mishap made me take steps to figure out other possible issues I may have while using the Allstate Milewise device.

So in this article, I will share with you potential Allstate Milestone device problems, so you can avoid every minor misstep and enjoy your newfound auto-insurance program to the fullest.

Introduction to the Allstate Milewise Device

The Milewise program requires you to install the Milewise device into your vehicle’s diagnostic or OBD-II port to save at least 20% over a traditional auto insurance policy. The OBD-II port is located near or below your steering wheel.

The Milewise dongle device monitors your total mileage and driving patterns, especially looking out for hard braking, hard acceleration, speeding, geo-fencing, and nighttime driving habits. The goal is to help determine if you drive in a safe manner and consider lowering your auto insurance premiums. As the device connects to your vehicle’s diagnostic system, it will also release beep notifications that somewhat admonish you whenever you break into any bad driving habits. It may also help notify or alert you when your vehicle needs maintenance.

All these clearly show that beyond the savings you gain from your insurance, the Allstate Milewise Device is helpful in improving your driving habits. But like every other electronic device, you may encounter problems when using it.

Common Allstate Milewise Device Problems

Here are some of the most common all-state mileage device problems.

Milewise Device Not Working After Installation

After installing the Milewise device, you can tell if it’s working by the red light that blinks briefly. Within 48 hours, you should see your trips and other driving data begin to show up on the Allstate Mobile app you downloaded on your phone. However, data may be slow to upload on the app if you are driving in an area with a poor network. If, after 48 hours, you haven’t seen any records or didn’t see the red blinking light at installation, then it wasn’t installed correctly.

To fix this, go through the steps you took to install the Milewise dongle device on your car again to make sure you didn’t miss anything. Also, consider uninstalling the app on your smartphone and reinstalling it again. Next, follow these steps to check for electrical faults:

  • Check your fuse box for any blown fuse or circuit breakers.
  • Also, check connections between your car’s starter and the Milewise device.
  • Look for wires that may have been pulled or knocked loose.

Milestate Device Not Working or Recording Trips

It’s also possible for your device to stop working abruptly. In such an instance, you will be charged Allstate’s Default Mileage Usage,” which is 40 miles per day. Intentionally, unplugging the Milewise device from your vehicle’s OBD port may limit or eliminate your chances of earning rewards or maintaining your insurance premium.

That said, Allstate allows you to remove the device without penalty a few times, such as when your vehicle is at the mechanic.

The solution is to avoid paying the default rate whenever you have to visit the mechanic or notice that the Milestate device isn’t working. Contact your Allstate agent or call the Milewise customer team. You may also contact their support team via the email they will send you once they do not receive signals from your Milewise device.

Milewise Device Draining the Vehicle’s Battery Overnight

The Milewise device only uses a small percentage of your vehicle’s battery. Also, note that installing a dongle in your system creates an ‘always-on’ situation. This isn’t a problem with newer batteries or batteries above 12 volts. That said, it’s diligent to monitor the dongle (or any other dongle) to see if there’s a chance it’s draining your battery. This is especially important if you have an older battery. If you will also leave your car packed for too long, you should unplug the device because it draws power even when it is off.

The Milewise device does not interfere with your core systems. While there will always be hiccups from time to time, take care to check if your car is compatible with them. Ideally, your vehicle should be manufactured after 1996 to be compatible with these dongles. However, if you have other third-party systems that monitor some features that your Milewise also monitors, there would be a degree of interference between both solutions. In such a case, consider switching from Allstate Milewise to Drivewise, which gives you an alternative via a mobile app on your smartphone.

The Allstate Drivewise app is not working correctly.

If your Allstate mobile app isn’t working or crashing, follow the steps below to fix it.

  1. Clear the cache by navigating to your app’s general settings. Find the Allstate app, go to “Storage and Cache,” and click “Clear Cache”.
  2. Restart your phone.
  3. Update the Allstate app.
  4. Delete the app and then reinstall it.

If you’ve done everything on this list and it isn’t fixing the problem, then contact Allstate customer support for help.

Troubleshooting and Preventing Future Problems

Check device compatibility.

Although Milewise only has one dongle for all vehicles, you must ensure it can work with your device. Older vehicles may not have the correct OBD-II port. Newer vehicles, like electric vehicles may not have an OBD-II port. In both cases, you should consider using the Milewise Drivewise program instead.

Battery Considerations

The Milewise device has its battery and would only affect your battery to a tiny extent. But you should avoid using the device on older, worn-out batteries or batteries lower than 12 volts.

Maintenance and updates

Look out for updates to the Milewise app and dongle regularly to avoid feature and security issues. Nevertheless, always back up your data before updating both apps. So if the most recent update is buggy, you can always return to a previous version.

User account issues

You can use the Milewise device and apps on multiple vehicles connected to the same user account. But you should correctly specify which vehicle to track via your My Allstate mobile app to avoid confusion.


Using the Allstate Milewise device in your vehicle comes with numerous benefits. Naturally, there are expected hiccups since it’s still a plugin you are installing. Such gadgets can be finicky, but knowing the problems to anticipate will make you well-prepared to address them promptly.

So remember always to double-check your installation and mobile app to be sure your device is working. Watch out for compatibility issues, and consider unplugging the device occasionally if you don’t drive your car frequently. With Allstate Milewise, you can navigate challenges, stay on top of enjoying lower insurance premiums, and improve your driving experience.

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