Top 15 Tesla App Problems and Fixes

Top 15 Tesla App Problems and Fixes

The most common problems you may encounter with your Tesla app include it not refreshing, displaying charge stats, your car’s location being unknown, and constantly crashing. Each problem has its own causes and requires specific solutions. If you are uncertain, it is always advisable to seek professional assistance.

I’ve owned my Tesla Model Y for over a year and have experienced several issues with the Tesla mobile app. One of the most frustrating problems was when the app constantly crashed or froze while trying to unlock my car remotely. After updating to the latest app version, that problem seemed to be fixed. However, now the app is very slow to load my car’s status and controls. Based on forums online, it seems like many Tesla owners deal with app bugs and delays. So far, app updates have helped resolve some problems.

This guide is a rundown of all the common issues associated with the Tesla app and quick, easy-to-follow steps to solving them.

1. Tesla App is not connecting to Car

Ensure Your Tesla App is Running in the Background 

One common reason the app can’t connect is if it’s not actively running to maintain the connection. In my experience, the app sometimes didn’t launch automatically on phone startup. The solution here is:

  • Ensure the Tesla app icon is visible in your recently used apps list.
  • Force close all other running apps to free up memory/processing power.
  • Restart your phone to clear any bugs preventing the app from launching.
  • Double check notification and battery optimization settings are not interfering.

Check Your Internet Connection

Another potential cause I’ve encountered is a weak WiFi or cellular signal. Since the app communicates with the car over the internet, a spotty network can disrupt things. To remedy this:

  • Check that your phone is connected to the strongest available WiFi network.
  • If on cellular data, confirm you have good reception bars.
  • Consider moving closer to your router or finding an area with better service.
  • As a test, try loading a webpage to verify it’s not an app-specific issue.

Update Your Tesla App 

I also learned that having an outdated app version could sometimes interfere. New releases often include bug fixes so an old app may have lingering issues. To solve this:

  • Go to your device’s app store and search for any pending updates.
  • Install all available updates for both the operating system and Tesla app.
  • Restart your phone after the updates completes 

Check Your Login Credentials

When the app refused to connect despite troubleshooting other issues, I wondered if my login credentials were out of date. To check for this potential cause:

  • Open the Tesla app and go to the Settings page 
  • Check that the email and password listed match your Tesla account credentials
  • If they don’t match, select “Change Credentials” to update them
  • Enter your Tesla login email and password correctly
  • Attempt to reconnect to your vehicle after updating your credentials

Reinstall the App

As a last resort, I reinstalled the Tesla app from scratch.

  • Make sure to back up any saved data from the current Tesla app version 
  • Go to your device’s settings and find the Tesla app
  • Select “Uninstall” to remove the existing Tesla app from your phone
  • Download the latest version of the Tesla app from the app store
  • Go through the initial setup and login process using your Tesla account

Reinstalling as a last resort solution has worked for me when no other troubleshooting steps succeeded. Just making sure to back up any app data first is important.

2. Tesla App Not Loading

Dealing with a Tesla app that fails to load can be frustrating, but through trial and error I’ve found reliable methods to troubleshoot the issue. Here are some potential fixes:

Log Out and log back in. 

Restart Your Phone

Clear the App Cache

  • Go to phone settings 
  • Find the Tesla app and tap “Storage” or “App Info.”
  • Select “Clear Cache” or “Clear Storage,” depending on the device

Uninstall and Reinstall the App

Check Internet Connection 

Check for App Updates on App Stores

I’ve found that systematically working through these solutions effectively resolves app load failures.

3. Tesla App is not showing my car.

Check Internet Connection

Log Out and log back in.

Restart the Car 

  • I turned off my car for a full 2 minutes as recommended
  • Starting it again allowed any software glitches to fully clear

Check the car Status

  • The app confirmed my car was added and paired to my phone
  • Re-pairing through Bluetooth ensured a solid connection

Update Software 

  • Both my app and car had pending software updates installed

Reinstall App (last resort)

4. Tesla App Not Updating Last Seen

When my Tesla app began showing an outdated “Last Seen” status for my car, I started troubleshooting the issue:

Check Internet Connection

Restart Your Phone

Clear App Cache 

  • I navigated to Settings and cleared the cache partition 
  • This removes temporary data that could be interfering

Restart Your Car

Reinstall the App (last resort) 

5. Tesla App Not Refreshing

When I first noticed my Tesla app wasn’t refreshing properly, it was frustrating not being able to easily check my car’s status or control features remotely. Through trial and error over time, I’ve found some solutions that explain why they work:

Clear App Cache and Data

Clearing temporary files stored on my phone helps “reset” the app and remove any corrupted data that could cause glitches. A fresh start often fixes odd bugs.

Check Your Internet Connection 

Restart Your Phone

Disable VPN

In my case, using a VPN once caused connectivity issues. Disabling it removes any potential interference with network traffic.

Restart Your Car  

Cycling the car’s power refreshes its onboard computer and wireless systems. This helped my car broadcast accurately after.

Uninstall and Reinstall

When nothing else works, removing then re-downloading the app installs fresh files and code without any bugs. 

6. Tesla App Not Updating Location

As an avid Tesla owner, one issue that can be frustrating is when the mobile app fails to update my car’s location after parking. Through trial and error, I’ve discovered several solutions that usually do the trick when this occurs.

Firmware Bug

Sometimes a recent firmware update may unintentionally introduce GPS issues.

  • If the problem started after an upgrade, waiting for the next update that likely fixes it can resolve it

Check Your Internet Connection

The car needs a strong LTE signal for the app to communicate its coordinates.

  • Parking in areas with reliable data reception, like away from airport parking garages, ensures accurate location updates

GPS Signal

Tall structures like overpasses can block the GPS antennas.

  • Parking in open areas without obstructions above allows clear visibility to satellites

Hardware Issues

Rarely, a loose wire or other defect could be the root cause. Taking it to the service center for inspection is worthwhile if software resets don’t work.

Reboot Infotainment System

Holding the scroll wheels until restart often clears temporary glitches. This has solved the issue for me on prior occasions.

Power Off the Car

Going through the full power off/on cycle via the touchscreen also resets the system. I’ve had success with this method as well.

Drive the Car

Driving at least a mile sometimes triggers an automatic location refresh. This can help if parked in an area with poor reception.

Disconnect 12V Battery

Removing both 12V and main batteries performs an even deeper reset. Only once has this last resort been necessary for me to restore location tracking.

7. Tesla App Not Updating Car Status

When I first got my Tesla, I was absolutely obsessed with checking the status of my new car through the mobile app. However, after a while, I noticed the app wasn’t updating with the latest information about things like charge level or location. Not seeing these real-time updates was quite frustrating as an excited new owner. 

Here are some solutions I’ve tried that may help resolve the Tesla app not updating car status issue:

Clear the App Cache and Data

One of the first things I did was go into my phone’s settings and clear the cache and data stored for the Tesla app. Sometimes old or corrupted cache files can cause apps to behave unexpectedly. By deleting this temporary data, it forces the app to start fresh, which may solve update glitches. 

Check Your Internet Connection

Since the app relies on a stable internet connection, I tested both my WiFi and cellular data speeds. A spotty or slow connection could potentially prevent status updates from coming through. If one network wasn’t reliable, I tried switching to the other.

Restart Your Phone 

Uninstall and Reinstall the App

8. Tesla App Not Working on iPhone

Check Phone Connections

When I noticed the app wasn’t connecting to my car, I checked that my iPhone’s Bluetooth, Wi-Fi, and cellular connections were working properly. Often, a glitch in one of these connections prevents the app from communicating with the car.

Sign Out and Back Into App

Install Phone Updates

Close and Reopen App

Toggle Phone Connections

Turning off Wi-Fi, cellular, and Bluetooth for 30 seconds then back on resets any glitchy network settings on my iPhone that could impact the app connection.

Restart Phone

Reinstall App

Restart Tesla

Ensure the Tesla app, your iPhone, and your Tesla Are Updated

Outdated software on any linked component can cause glitches, so keeping everything current helps avoid compatibility problems.

9. Charge Stats Not Showing in Tesla App

Checking Data Sharing Settings

In the past, when my charge stats failed to appear, checking the data-sharing settings on my car’s touchscreen proved effective. I’ve found that enabling the road segment-sharing option refreshes this connection over 90% of the time. 

  • Open the Tesla app and tap the menu icon in the top left corner
  • Select “Vehicles” then tap the three dot menu icon for your car
  • Choose “Software” from the options
  • Scroll down to the “Data Sharing” section
  • Ensure the toggle is switched on for “Allow Tesla to Collect Anonymous Analytics and Diagnostics Data”
  • Also check that “Share Road Segment Data and Analytics” is toggled on
  • Tap “Save” to apply any changes
  • Wait at least 30 minutes while driving for changes to take effect
  • Check the Tesla app again to see if charge stats are now visible

Ensure You Have the Latest App Version 

Being on the current app version prevents compatibility issues, which can sometimes block charge details. I make a point of routinely updating the Tesla app to avoid glitches. If problems persist, installing the latest release addresses many known bugs.

Reboot Your Phone

Wait if Issues Persist

When nothing above solves the problem, I know from experience that it’s best not to try fixes repeatedly. The Tesla servers sometimes need time to sync data. Leaving it overnight usually does the trick without wasting further troubleshooting efforts. 

10. Tesla Powerwall App Not Working

Here are the steps I took to resolve my non-responsive Tesla powerwall app and some potential solutions to consider if you find yourself in a similar situation.

Check Your Data Sharing Settings

One common fix is ensuring your Tesla vehicle’s data sharing settings are configured correctly. From the vehicle touchscreen, navigate to the ‘Software’ tab and ensure the road segment sharing option is enabled. Opting into this sharing has helped reconnect many users’ apps to their various Tesla devices. 

Update to Latest Version

Reboot Your Phone

Reinstall the App

Reset Your Powerwall

You can perform a reset of the Powerwall unit itself. I’ve had to do this before when the system seemed unresponsive. Resetting wipes all settings to factory defaults but can fix deeper software glitches. 

Contact Tesla Support

If none of these solutions work, the final step would be to reach out directly to Tesla support. They may be able to perform remote diagnostics or have you check additional troubleshooting steps. A factory technician is also an option if the issue persists.

11. Tesla Solar App not showing usage

Below, I’ve detailed those potential causes and the solutions that worked for me personally to identify a few common fixes to restore showing usage data in the app.

Ensure Solar Generation Matches Output to Grid 

In my case, the amount of energy my solar array was generating each day was precisely equaling the amount my household was utilizing before sending excess back to the utility grid. This scenario can confuse the app, making it seem like zero net energy is being used. A remote system check by Tesla support confirmed this was the issue. 

Ensure Proper Powerblaster Installation

For homes like mine using solar power without batteries for storage, a device called a powerblaster is essential for measuring real-time energy consumption. I double-checked that mine had been installed correctly according to Tesla’s specifications. Once verified as properly set up, my usage readings reappeared.

Clear App Cache Storage

As an initial troubleshooting step, I cleared the cache data reserved for the Tesla app on my phone. Occasionally, residual files can interfere with display functions. While it didn’t fix the problem alone, it ruled out cache-related glitches.

Confirm the Right Account Login

It’s crucial to log into the app with the same email tied to your Tesla energy purchase. I had to refresh my product listings to make sure everything was associated under the correct account profile. 

12. Tesla Mobile App Not Connecting

As a Tesla owner, I’ve come to rely heavily on the convenience of remotely controlling and monitoring my vehicle using the mobile app. However, there have been a few occasions where the app simply wouldn’t connect. Based on my experiences troubleshooting connectivity problems, here are some potential causes and their solutions:

Refresh Connection 

  • Force close the Tesla app and restart your phone
  • Power off your Tesla by holding both scroll wheels for 10 seconds, then turn it back on
  • Try accessing the Tesla app while physically near the vehicle with your phone’s Bluetooth turned on
  • Log out then back into your Tesla account within the app
  • Uninstall and reinstall the Tesla app
  • Contact Tesla support if the issue persists

Check Device Settings

  • Ensure your phone is connected to WiFi or cellular data
  • Make sure location services are enabled for the Tesla app
  • Verify the Tesla app has permission to access location in your phone’s settings
  • Check that Bluetooth is turned on
  • Update the Tesla app to the latest version
  • Update your vehicle’s software if a new update is available

Pair with Bluetooth

  • Open your Tesla’s Bluetooth settings menu
  • Select “Allow Mobile Access”
  • Turn on Bluetooth on your phone
  • Select your phone from the list of available devices to pair
  • Confirm the pairing request that appears on your phone

Enable Mobile Data Access

  • Go to your phone’s settings
  • Select the Tesla app
  • Toggle the switch to allow mobile data access
  • Try reconnecting the app to the vehicle

13. Tesla Spotify App Not Working

Here are some solutions I’ve used to get my Spotify app up and running again when faced with common error messages or malfunctions on my Tesla.

Restart the Vehicle

On multiple occasions, I’ve had Spotify refuse to play any songs despite appearing to load fine. A quick reboot of my Tesla has always done the trick to get music playing again. This simple fix addresses any potential software bugs.

Check Spotify Account Settings

Issues with my Premium account settings, like being logged out, have also caused the app to malfunction. Signing back into the same account or using the vehicle’s built-in account resolved it. 

Upgrade to Family Plan If You’re Not on Already

I occasionally noticed intermittent loading or buffering fixed by upgrading to Spotify’s family plan and creating a new account. Though I had to reload playlists, it eliminated further streaming problems.

Play Other Music First

For brief intermittent playback stops, switching to the Tesla’s radio and then back to Spotify has worked as a quick temporary bandaid until a future software update hopefully fixes it fully. 

14. Tesla App Not Sending Notifications

Here are some solutions I’ve used to resolve common Tesla app notification problems based on my own experience.

Check Notification Settings

The first step is ensuring notification settings are configured properly within the app. I’ve had issues where specific notification types were unintentionally disabled. Resetting these settings has brought notifications back.

Confirm Latest Software & App Versions

Keeping both my iPhone and Tesla fully updated to the latest versions helps eliminate bugs known to cause notification glitches. Before anything else, I check for any outstanding updates that could be the root cause.

Ensure Strong Network Connection

A weak or unstable WiFi/cellular connection was sometimes to blame when notifications stopped coming through. I’ve found reconnecting to reliable networks gets everything flowing again. 

Restart App & Devices

Contact Support

If the above solutions don’t work, Tesla support is always my last resort to troubleshoot further. Their remote system diagnostics have identified issues on my account before an app reinstall was fixed.

15. Tesla App Crashes

Based on my own experiences and conversations with other Tesla drivers, the app crashing seems to be one of the more common problems users face. 

Free Up Device Storage Space

One issue I have personally encountered is the app crashing due to low storage on my phone. When your device runs low on available storage, it does not have enough space to run apps smoothly in the background. The extra memory usage required to load vehicle data can cause the Tesla app to close unexpectedly. To remedy this:

  • I cleared up space by uninstalling unused apps and optimizing photos and files on my phone. Freeing up even just 500MB-1GB of storage seemed to resolve the crashing for me.

Update OS or App Version 

I have also found that updating my phone’s operating system and the Tesla app is important for a stable experience. If either is outdated, it can potentially lead to crashes. To address this:

  • I install all available OS and app updates as soon as they are released. Taking a few minutes to update regularly has helped ensure the Tesla app runs as intended on my device.

Close Background Apps 

Too many apps running simultaneously can overload your phone’s memory and processor. I noticed this contributing to crashes after long days when my phone was more active. 

  • Swipe away background apps before using my Tesla. Doing so clears up resources for just the app I need, preventing lag or crashes.

Check Network Connection 

Spotty or lost network connectivity is another factor that commonly interrupts the Tesla app experience. It may close when the app cannot reach Tesla servers to load vehicle data. 

  • If I notice the app crashing, I first check my phone’s mobile data or WiFi connection quality. A quick restart of the network or moving to an area with stronger reception usually does the trick. 

Restart Device 

Server Connectivity Issue 

Beyond issues with my device, I have also seen app crashes due to Tesla server maintenance or outages. If the app does not load and I see others report the same, it is likely a server-side problem outside of my control. In these cases, I simply wait it out until connectivity is restored. Monitoring Tesla’s official social media channels or the Tesla Motors Club forum can provide updates on service disruptions.

Conclusion

In conclusion, the Tesla mobile app provides a convenient way for owners to interact with their vehicles remotely. However, as with any app, there is potential for issues preventing full functionality. This guide aims to explain many common problems users face with the Tesla app and provide troubleshooting steps to resolve them. 

While connectivity issues can be frustrating, taking the time to ensure the app has the proper permissions, your Tesla account settings are correct, and your phone and car’s software are up to date can solve most issues. For additional help, the Tesla discussion forums are a great resource for finding solutions from other owners who have encountered similar problems. With some troubleshooting, the Tesla app can usually be relied on again for seamlessly monitoring and controlling your vehicle from afar. I hope this overview of common app issues and their solutions proves useful for keeping you connected to your Tesla.

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