Fix Chevrolet App Remote Start Not Working

How to Fix Chevrolet App Remote Start Not Working

The most common reasons why your Chevrolet app remote start is not working is due to issues with the app settings, Bluetooth connectivity, or low signal strength between your phone and vehicle. To fix this issue, update the app, clear cache and data, and bring your phone closer to the car when attempting to start it.

As the owner of a 2012 Chevy, I understand how frustrating it can be when the remote start feature doesn’t work as expected. I’ve been fighting this issue since it started getting cold out. My vehicle would work perfectly on normal days, but it’d start acting up on subzero days. That was about 5 months ago. And I could not, for the life of me, figure out the problem. So I analyzed user forums and reviewed official Chevrolet documentation, and I ended up saving about $340 in repair fees.

Ahead, I’ll break down the most common issues that cause the Chevrolet app remote to malfunction. You’ll also learn easy troubleshooting steps to identify the cause of your remote start problems and restore the convenience of starting your car with a tap.

Common Chevrolet Remote Start Issues

Failure to Start the Vehicle Remotely

The most common complaint among Chevrolet owners is that the remote start does not function when pressing the button in the myChevrolet app. This is usually due to issues with Bluetooth connectivity or low signal strength between the phone and the vehicle.

Vehicle Starts but Then Immediately Shuts Off

If the vehicle starts but then turns off right away, it’s likely a problem with the security system being triggered. Ensure all doors are securely locked before using the remote start to avoid this. The system may interpret an unlocked door as a security risk and shut everything down.

Error Messages when Attempting Remote Start

Frustrating error codes with no explanation are frequently reported. However, it’s important to note that not all Chevrolet models support remote start; check if your specific vehicle year and make are compatible using the app.

Troubleshooting Steps for Your Chevy Remote Start

Find the solutions summarized in the table below. You can skip the table and head to the detailed steps required for each troubleshooting option.

StepDescription
Check App ConnectivityForce closing the app and clearing its cache and data. Uninstall and re-install the app. – Check for app updates. Confirm Bluetooth is enabled on your device. Switch from WiFi to cellular data if necessary.
Verify vehicle compatibility.Force closing the app and clearing its cache and data. Uninstall and reinstall the app. – Check for app updates. Confirm Bluetooth is enabled on your device. Switch from WiFi to cellular data if necessary.
Battery Considerations– Check compatibility lists. Inspect the remote and start hardware installation. Verify the correct remote start module is installed.
Location Matters– Experiment with remote start in an open area. Check for service outages in the location – Test remote start from another city or area
Security SystemsVerify all security features are operating. – Look for DTCs (diagnostic trouble codes).
Maintenance and updates– Search for technical service bulletins – Accept software updates.
User account issues– Test battery voltage – Inspect battery terminals. Consider replacing the battery if necessary.
Remote Start Settings– Check account information in the app. Log out and log back in to refresh authentication.
Technical Support Contact the vehicle manufacturer or authorized installer. Search owner forums for similar problems.

1. Check App Connectivity

The most common and reliable fix for app connectivity issues is to uninstall and reinstall the app. This can help resolve any potential software glitches or conflicts that may be causing the remote to malfunction. To do this, follow these steps:

  • Uninstall the myChevrolet app from your device.
  • Go to your device’s app store and search for the myChevrolet app.
  • Reinstall the app and log in with your credentials.
  • Also, check for app updates in the relevant app store. New versions often include bug fixes that could resolve connectivity issues.

If uninstalling and reinstalling the app doesn’t resolve the issue, you can also try clearing the app’s cache and data. It’s like doing a “hard reset” for the app. The app will need to rebuild its cache as you use it, but in the meantime, any corrupted data is removed, which may fix the issue you’re experiencing. To clear the cache and data, follow these steps:

  • Go to your device’s Settings.
  • Navigate to Apps.
  • Find and select the myChevrolet app.
  • Tap on Clear Cache and Clear Data.

After performing these steps, launch the app again and check if the remote start functionality works properly. Although these are the most common fixes for remote start issues related to app connectivity, you can also:

  • Confirm Bluetooth is enabled on your device by going to Settings > Bluetooth. Then, allow the app to access Bluetooth on the device. Settings > Apps > Select App > Permissions.
  • Try switching from WiFi to cellular data if connecting over WiFi. Some networks can block necessary Bluetooth or data signals between a phone and a vehicle. Test with cellular to rule out network interference.

2. Verify Vehicle Compatibility

  • Confirm your vehicle’s make, model, and year fall within the compatibility lists usually found on the manufacturer’s support website or the app. Not all years may be supported for remote features.
  • Inspect for proper remote start hardware installed from the factory or an authorized dealership or installer. Aftermarket systems must be professionally coded for your specific vehicle.
  • Verify the correct remote start module matching your vehicle VIN is installed and programmed by retrieving module information from the onboard diagnostics port.

3. Battery Considerations

  • Use a multimeter set to DC voltage to test the battery voltage. It should read 12V or higher while the engine is off for reliable remote functions. A weak battery below this can cause issues.
  • Inspect battery terminals for corrosion buildup that impedes electrical connections. Clean as needed with a wire brush or terminal spray.
  • Consider proactively replacing the battery if it is over 3 years old or if the vehicle has trouble starting occasionally with the key. Old batteries lose charge capacity over time.

4. Location Matters

  • Try using remote control away from buildings and structures that can reduce cellular signal strength. An open area provides the best reception.
  • Contact your wireless carrier to check for any reported service outages or issues in the location where the remote start failed. Outages are out of your control.
  • As a test, see if remote start works reliably when attempting it from another city or area to rule out a coverage limitation rather than a vehicle-specific problem.

5. Security Systems

  • Verify all security features, like door locks, hood/trunk sensors, and immobilizer functions, are operating as designed. Issues here can set off the alarm and block remote features.
  • Check the diagnostic trouble codes stored in the vehicle computer for any errors pointing to a problem with the security system module.

6. Maintenance and Updates

  • Search the manufacturer’s technical service bulletins for any notices specific to your vehicle or options regarding known remote start bugs or failures. Software updates often fix such problems.
  • Accept notifications to update vehicle module software over WiFi when parked. Outdated software can cause remote features to stop working over time.

7. User Account Issues

  • Double-check that the correct phone number, VIN, and account details are accurately associated with your profile in the app’s settings.
  • Log fully out of the app and back in to force a fresh authentication if a corrupted account linkage prevents remote control.

8. Remote Start Settings

9. Technical Support

  • Contact the vehicle manufacturer or authorized installer for diagnostic assistance if issues persist after thorough troubleshooting. Remote systems require specialized expertise.
  • Search owner forums for your specific vehicle make or model to find reports of similar problems and documented solutions.

Preventive Measures

Taking some basic preventive measures can help maximize the reliability and longevity of your vehicle’s remote start system.

Regularly maintain the vehicle’s battery

It’s important to keep your vehicle’s battery in good working condition to ensure reliable performance of all electrical systems, including remote start.

Have your battery tested every 6–12 months, especially in colder climates where batteries can degrade more quickly.

Signs it may need replacement include slow starting, dimming headlights, or other electrical issues. You can also consider upgrading to a premium AGM or gel battery designed for extreme temperatures.

Keep the App and Vehicle Software Updated

Constantly checking for and installing any available updates is important. App updates can patch bugs, while vehicle software updates often add or improve new features.

Updating helps reduce connectivity disruptions and enhances remote start performance over time. Set reminders every few months on your calendar to search for app and vehicle updates.

Understand the Remote Start Limitations

All remote start systems have limitations based on factors like cellular signal strength. Be aware of any warnings in your owner’s manual regarding use in underground parking garages or areas with poor reception.

Also, remember the maximum range of your remote—typically 300 feet. Getting too far from the vehicle could cause the remote to shut off prematurely for security reasons.

Conclusion

Troubleshooting remote start issues by checking batteries, programming, signals, and connectivity ensures a seamless experience.

Following the provided steps allows users to resolve problems and reliably enjoy the convenience and comfort of remote start technology.

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